Shipping / Delivery & Returns

We currently deliver to the island of Ireland, EU and most European area countries. For orders that are eligible for Free Shipping  in Ireland we now use DPD Couriers, thus ensuring that your package has "Track & Trace" and is also insured. In certain circumstances we also use standard post for Free Shipping, if for example your order has come in after courier pickup.


Northern Ireland Customers - Please use Ireland as your country to avail of All Ireland / Island delivery rates!

For orders that are not eligible for free shipping, Irish customers also have the option of selecting from a choice of DPD Couriers at a cost of €4.95 or standard An Post rates. See tables below.

Notes:

(i) Cut off time for same day dispatch with DPD Couriers is 2.00pm. Cut off time for same day dispatch with An Post is 1.30pm If your order is placed outside these cut-off times, your order will be shipped on following business day.

(ii) Orders dispatched by DPD are normally delivered on following business day (not Saturday or Sundays) Please ensure that there is somebody at the delivery address to accept and sign for the delivery.

(iii) Your total charge for delivery, along with all the different delivery options we're able to offer for any particular order, will always be clearly displayed at the checkout.


Zone 2: United Kingdom
Zone 3: Andorra, Austria, Belgium, Bosnia and Herzegovina,  Croatia, Cyprus, Czech Republic,  Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar,  Greece, Hungary, Iceland,  Israel, Italy, Latvia, Lithuania, Luxembourg, Malta,  Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia,  Spain,  Sweden,  Switzerland, Turkey,  Vatican City


Postal Rates / Delivery Fees Ireland (updated 19/04/17)
15g 100g 250g 500g    
€1.65 €3.30 €4.10 €5.25    



Payment
We currently accept online payments using PayPal and Realex as payment processors. If you do not have a PayPal account and / or credit / debit card, you many also send us a money /postal order or bank draft by post, or pay using Bank Transfer. You will find our bank details during the checkout procedure. Goods will not be dispatched until payment in full is received.

Returns - Faulty Goods or Damage in Transit

In the unfortunate case of products being faulty or damaged in transit, we will offer you the choice of either a replacement or a full refund. Goods can be returned by post to:

ezSmoke
Cartron Road
Kinvara
Co. Galway
H91 EVK1
Ireland

Returns
We are confident that you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. You will be required to return the goods, unopened and as new with a copy of your original invoice. On receipt we will issue an exchange or refund.

Please see individual product for individual warranty, as most eCigarette products are considered to be consumable. Additionally some products only have a "Dead On Arrival (DOA)" warranty.

You will be responsible for any costs incurred in returning the goods. Your statutory rights are not affected.

Cooling Off Period / Cancellation
You may return a product within 7 days for no reason, as long as the product it is unused, unopened and in the same condition as received.

eLiquid Returns
For health & safety reasons we do NOT accept returns for eLiquids.